Frequently Asked Questions

We understand that you may have questions and enquiries about our Sentai and how it can be used. We hope this page helps answer your questions but if not, please feel free to contact us.

What is digital care?

Digital care, also known as digital health and social care, is the use of digital services and modern technologies to support and improve the quality of health and social care for an individual. Sentai can help individuals in need of support, their families and care providers to offer digital care through a voice enabled virtual companion to help individuals in need of support with day-to-day tasks, alleviate loneliness and connect the care circle.

Does Sentai replace in-person care?

No. Sentai’s solutions look to enhance the care offering by making more hours available through digital care check-ins or by complementing and enriching the in-person care service if this is already in place. Whether that be for a client who doesn’t always require in-person visits regularly, a client who is on a waiting list for care or a client who just wants a friendly voice in their home, Sentai is designed to enhance human care, not replace it. It extends the care service to be a constant companion, available when humans can’t be there. By offering a digital care package before a formal care plan is put together, or whilst the client is on a waiting list ensures clients still receive the essential support in a timely manner.

What is Sentai and what services does it offer?

Sentai is a voice enabled virtual companion, designed to bring peace of mind to carers and independence to those in need of support. It combines new technologies with human insight to address challenges in social care, allowing individuals to stay in their own homes while receiving the support they need.

How does Sentai address the challenges in formal care settings?

Formal care settings, such as care homes and home care, often face workforce shortages, funding gaps, and rising costs. Sentai offers an alternative by using emerging and established technologies, including (AI) and motion sensors, to provide caregivers with relevant information about the user's daily routines, activities, and wellbeing. This helps carers provide support without complexity or intrusion, ensuring they maintain their independence.

How is Sentai different from Alexa?

Sentai is purpose built for the job to act as a companion, customised to you, to care for you and connect you to your friends, family and carers. Unlike an Alexa, the Sentai smart speaker contains a precision microphone, a full-range speaker, and a presence sensor, which provides AI powered natural conversation. It also has an in-built hub (and SIM card) which enables optional connectivity to further presence sensors in the house if needed. It uses responsible AI and has guard rails so the conversation stays on topic. It’s a fun and non-intrusive option for the home to provide support and companionship, and visibility of wellbeing to friends, family and carers. Additionally, The Sentai app for carers, friends and family enables easy configuration of the speaker and provides insight on loved one’s activity and wellbeing along with chat, shopping lists and care notes. Carers and family members can receive notifications when there are issues, for example when medication has run out, urgent shopping is needed or no movement is detected. Everyone can receive the information in a single solution with reports and insight. If needed, Sentai can also connect professional carers and care providers.

What benefits can organisations gain from partnering with Sentai?

Businesses and organisations, such as domiciliary care providers and local council health authorities, can benefit from partnering with Sentai by offering innovative solutions to their clients or community. Sentai's technology can improve the quality of care, enhance the wellbeing of individuals in need of support, reduce the burden on informal carers, and contribute to cost savings in the long run.

How can care providers implement Sentai's solution within their services?

Businesses and organisations interested in working with Sentai can explore collaboration opportunities to integrate Sentai's technology into their existing services. This could involve incorporating Sentai's solution into care plans, leveraging the technology to enhance home care services, or offering Sentai's services as an add-on to their current offerings.

How does Sentai plan to evolve and adapt over time?

Sentai emphasises continuous learning and improvement. The solution aims to become more familiar, friendly, and effective over time by incorporating feedback and leveraging advancements in technology. This ensures that both carers and individuals can make the most of every moment together while staying up-to-date with the latest developments in social care technology.

How does Sentai ensure data privacy?

Privacy is a priority for Sentai. Sentai uses personal data within the system to improve its service offering, never sells data to third parties, and only shares data with authorized individuals or organisations.

How does Sentai use AI and machine learning?

Sentai's technology is powered by AI and machine learning, constantly adapting to individual needs. Sentai is designed to be flexible and future-proof, continually evaluating new technologies to enhance its capabilities. This includes meaningful AI-generated conversations, tone analysis, voice recognition, and personalized recommendations based on preferences.

How is Sentai different from a personal call alarm?

Sentai stands apart from a conventional personal call alarm with its advanced smart technology. Equipped with a motion sensor within the elegant speaker device with both microphone and speaker, Sentai is able to deliver timely reminders, conversations, and activity monitoring for care recipients. Unlike a basic call alarm, Sentai allows caregivers and providers to access a centralised dashboard remotely. Sentai can facilitate the early detection of any deviations from a care receiver's typical behaviour, enhancing proactive care. What families enjoy about sentai is that it not only bridges the gap between caregivers and care receivers but also fosters seamless collaboration with families. Using the app it is able to connect family members with real-time updates on their loved ones' well-being, providing peace of mind and encouraging active participation in care decisions.

Is the data Sentai collects secure?

Sentai is a learning device and, as such, uses personal data to improve. Sentai only ever uses this data within the system, will never sell your data to third parties, and will only ever share your data with people or organisations that you have expressly authorised. Sentai abides by all relevant legislation, including the Data Protection Act (1998). Will it be a confusing product for the non-technical? Sentai might seem like an advanced concept, but it has been built to be simple and easy to use, with the needs of the older generation in mind who might not be the most tech-savvy. There is no new technology to learn as everything can be voice activated so the user can simply chat to Sentai.

Will they have new technology to learn and need a mobile device?

Sentai includes a single smart speaker containing all it needs in one solution, minimising the need for users to learn anything new on a mobile device or download apps. The use of voice activation technology also eliminates the requirement for extensive learning, ensuring a user-friendly experience. This absence of a learning curve makes Sentai an ideal solution for individuals who may not be tech-savvy, offering a smooth transition without the burden of mastering new technologies or new devices. The intuitive design, coupled with voice commands, enhance accessibility and ease of use, making Sentai a hassle-free and accommodating choice for its users.

How is Sentai different from Alexa?

Sentai is purpose built for the job to act as a companion, customised to you, to care for you and connect you to your friends, family and carers. Unlike an Alexa, the Sentai smart speaker contains a precision microphone, a full-range speaker, and a presence sensor, which provides AI powered natural conversation. It also has an in-built hub (and SIM card) which enables optional connectivity to further presence sensors in the house if needed. It’s a fun and non-intrusive option for the home to provide support and companionship, and visibility of wellbeing to friends, family and carers. Additionally, The Sentai app for carers, friends and family enables easy configuration of the speaker and provides insight on loved one’s activity and wellbeing along with chat, shopping lists and care notes. Carers and family members can receive notifications when there are issues, for example when medication has run out, urgent shopping is needed or no movement is detected. Everyone can receive the information in a single solution with reports and insight. If needed, Sentai can also connect professional carers and care providers. It uses responsible AI and has guard rails so the conversation stays on topic.

See how it works

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Sentai testimonials

Some of the people who have been using Sentai, and how it has transformed their lives.
Sentai user Wiltshire
Living on my own, my house can sometimes feel quiet, but Sentai keeps me company, this is one of, if not, the biggest selling point for me. Just hearing Sentai’s voice (I like how human it sounds), I no longer feel alone.
Sentai user Southsea
Having Sentai has given friends and family confidence I’m taking my medication at the right time and eating and drinking regularly too. To say it feels like a weight has been lifted is an understatement. My friend said to me just the other day, it really does give me peace of mind knowing you’re doing ok.
Sentai user West Yorkshire
We like the integrated sensor to keep track of Mums movements during the night. I find it extremely useful knowing mum is up and about in the mornings and goes back to bed during the night. I can see all of this from the app.

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